GRIPMODE

Privacy Policy

Last updated: March 15, 2026

Gripmode ("we", "us", or "our") operates the website gripmode.app and the Gripmode platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our Service.

1. Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you use our Service.

Information you provide:

  • Account registration details: name, email address, school name, and contact information
  • Billing and payment information (processed securely through our payment processor)
  • School operational data: member records, scheduling data, payroll information, and inventory records that you enter into the platform
  • Communications: emails, support requests, and feedback you send to us

Information collected automatically:

  • Device and browser information (type, version, operating system)
  • IP address and approximate location
  • Usage data: pages visited, features used, time spent, and interaction patterns
  • Cookies and similar tracking technologies (see Section 8)

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, maintain, and improve the Service
  • To process transactions and send related information (confirmations, invoices)
  • To send administrative messages, updates, and security alerts
  • To respond to your comments, questions, and support requests
  • To monitor and analyze usage trends to improve user experience
  • To detect, investigate, and prevent fraudulent or unauthorized activity
  • To comply with legal obligations

3. Data Sharing

We do not sell your personal information. We may share your information in the following limited circumstances:

  • Service providers: We work with third-party companies that help us operate our Service (payment processing, hosting, analytics). These providers only access your data as needed to perform their services and are contractually obligated to protect it.
  • Legal requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
  • Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
  • With your consent: We may share information with your explicit consent.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you cancel your account, we will retain your data for 30 days to allow for data export, after which it will be permanently deleted. We may retain certain information as required by law or for legitimate business purposes (such as resolving disputes or enforcing agreements).

5. Security

We implement industry-standard security measures to protect your information, including:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Regular security audits and vulnerability assessments
  • Access controls and authentication requirements for our team
  • Secure, redundant cloud infrastructure

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request that we correct inaccurate or incomplete data
  • Deletion: Request that we delete your personal data
  • Portability: Request a machine-readable copy of your data
  • Objection: Object to our processing of your data for certain purposes
  • Withdrawal of consent: Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at support@gripmode.app. We will respond to your request within 30 days.

7. Children's Privacy

Our Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.

8. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website.

  • Essential cookies: Required for the Service to function (authentication, security)
  • Analytics cookies: Help us understand how visitors interact with our website so we can improve it
  • Preference cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Service.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we will also send an email notification to active account holders. Your continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

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